Contact

Please note the following points regarding enquiry

- It may take some time to reply to some email enquiries.
- In certain cases, for example, if we are given an incorrect email address, we may not be able to reply to your enquiry.
- Depending on the nature of your enquiry, we may choose to contact you by phone by referring to the contact information you gave us when you created your account.
- Please refrain from reposting or derivative use (in whole or in part) of information provided in our reply to your enquiry.
- This website uses SSL encryption in order to protect your personal information. If your browser doesn’t support SSL encryption, you won’t be able to use this enquiry form.
- If you use a spam filter, please ensure that your settings allow messages from senders that contain “@ippodo-tea.co.jp” in the email address.

How we handle the personal information you provide

In accordance with our Privacy Policy, we implement strict controls on the handling of the personal information you provide and only use it to respond to enquiries. Replies we send you are intended solely for you personally, for the purpose of responding to your enquiries. Please refrain from reposting or derivative use (in whole or in part) of information provided in our reply to your enquiry.

Our Frequently Asked Questions section has answers to some of the most common questions.

We review and reply to email enquiries in the order received, within two to five business days (in Japan). At busy times, or depending on the nature of your enquiry, it may take longer than usual to reply.
Note: Our office will be on holiday from Dec. 30th through Jan. 3rd. We will begin answering enquiries thereafter the holiday, in the order that they were received them in.