The tracking status says 'Delivered', but I haven't received my package.

We sincerely apologize that you have not received your package yet. Unfortunately, Ippodo has no additional information about package whereabouts.

For customers who have selected EMS or Small Packet as the shipping method:
Please kindly contact your nearest/local post office and provide the tracking number for more details.

For customer who have selected DHL as the shipping method:
Please kindly contact DHL with the tracking number for more details.

If the shipping company does not respond or the package is still not found, please contact Ippodo.