The tracking status says 'Delivered', but I haven't received my package.

We sincerely apologize that you have not received your package yet. Unfortunately, Ippodo has no additional information about package whereabouts.

For customers who have selected EMS or International ePacket Light (AIR Packet) as the shipping method:
Please kindly contact your nearest/local post office and provide the tracking number for more details.
Link to Overseas Post Offices (Japan Post): https://www.post.japanpost.jp/int/ems/delivery/link_en.html

For customer who have selected DHL as the shipping method:
Please kindly contact DHL with the tracking number for more details.
Link to DHL: Please visit your local DHL website, or search for “DHL + your country name.”

If the shipping company does not respond or the package is still not found, please contact Ippodo.