Online Shop Guide

Shipping

• Shipping cost
• Shipping time (When will my order ship out?)
• Shipping methods
• Customs and other fees
• Countries and regions delivered (Can I ship within Japan?)

Frequent issues with shipping

• Special cases for shipping: Orders shipping to South Korea
• Special cases for shipping: Orders including Premium Organic Matcha or Organic Gyokuro
• There haven’t been any updates to the shipping status since the package left Kansai Airport. What is the status?
• An outrageous customs fee was quoted. What should I do?
• The items I received were damaged. What should I do?

Payment

• Payment Method

Policies

• Terms and Conditions of Use
• Privacy Policy
• Returns and exchanges
• Cancellations

Orders

• About Gift Wrapping

General

• Is the Kyoto Main Store Tearoom open?
• What are the recommended browsers for using the Ippodo Tea Global?
• Shop Locations in Japan
• About Tokyo Marunouchi Store

Account

• How do I reset my password?
• Services available exclusively to Ippodo account?
• How do I post a product review?