Online Shop Guide

Shipping

• Shipping time (When will my order ship out?)
• Shipping cost
• Shipping methods
• Customs and other fees
• Countries and regions delivered (Can I ship within Japan?)
• I will be travelling in Japan for a short time. Can I place an order and have it delivered to my hotel?

Frequent issues with shipping

• Special cases for shipping: Shincha pre-orders
• Special cases for shipping: Orders shipping to South Korea
• There haven’t been any updates to the shipping status since the package left Kansai Airport. What is the status?
• The status shows "Retention" after my package arrived at the post office, but I can’t see where it is now. What should I do?
• An outrageous customs fee was quoted. What should I do?
• The items I received were damaged. What should I do?

Payment

• Payment Methods

Policies

• Terms and Conditions of Use
• Privacy Policy
• Returns and exchanges
• Cancellations

Orders

• Can I add a message to my order?
• About Gift Wrapping

General

• Can I use a digital gift card on the Global Ippodo Online Shop (global.ippodo-tea.co.jp)?
• What are the recommended browsers for using the Ippodo Tea Global?

Account

• How do I reset my password?
• Services available exclusively to Ippodo account?
• How do I post a product review?